Order & Shipping Policy

Invoice Discrepancies: Tower Supply Company Inc. must be notified of any discrepancies on quantity or pricing within 10 days of marked invoice date.

Invoice Discrepancies: Tower Supply Company Inc. must be notified of any discrepancies on quantity or pricing within 10 days of marked invoice date.

Purchase Order Minimum: All purchase orders eligible for in-house local delivery are subject to a minimum of $100.00. This does not include the 3% CC surcharge or delivery fee (if applicable). This minimum applies to a single PO shipping to one (1) address. Multiple delivery addresses within a single PO will incur multiple delivery charges. All purchase orders eligible for complimentary in-house local delivery services must be within a 25/mile radius. Any delivery addresses outside the complimentary 25/mile radius and/or any PO not exceeding the $100.00 minimum will be subject to a delivery fee of $40.00 (Not to exceed 50/miles).

Shipping and Handling Charges: Shipping and handling charges are based on total weight and dimensions of your order. Oversized and/or heavy items may incur additional shipping costs. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping. We ship via UPS Ground/Air or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.

Standard Ground Shipments: Standard Ground Shipping will ship 1-2 days after receipt. Please allow 4-10 business days for delivery of non-back ordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders

Next Day/2 Day Air Shipments: Next Day and 2 Day orders will ship the same day if received before 12:00 pm PST. All orders received after 12:00 pm PST will be shipped the following day. Expedited freight requests must be present on a PO when conveyed to Tower Supply Company Inc. Orders will not be shipped as expedited freight without a formal written request.

Order Cutoff times: The following guidelines will apply on all orders conveyed to Tower Supply Company Inc. for standard products that we maintain in stock. Orders received after 4:00 pm PST will be processed the following day.

Changes to Purchase Order: Once a purchase order has been processed and an invoice has been issued, there is a 24-hr. grace period to make any changes to the issued PO. After the 24-hr. grace period, no changes can be made. Your option is to cancel the order and submit a revised PO that will be entered with a new shipping date. Once an order has been packaged (Typically 1 day before the ship date), a cancellation charge may be assessed.

Freight Claims: Whether a shipment is Collect or prepaid it is important to sign off on the Delivery Receipt correctly. If there is obvious damage, the Delivery Receipt should be signed as damaged to allow either you or Tower Supply Company Inc. to initiate a claim on the carrier. If a shipment appears to have damage but it is not obvious, sign the Delivery Receipt as subject to inspection. If a Delivery Receipt is signed as clear, the ability to file a valid claim will be compromised. Always take pictures of damaged freight and submit to Tower Supply Company Inc. accordingly.

Validity and Price Guarantee: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or incorrect product information received from our suppliers, Tower Supply Company Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Tower Supply Company Inc. shall have the right to refuse or cancel any such orders regardless if the order has been confirmed and the sale has been processed. If your credit card has already been charged for the purchase and your order is deemed canceled, Tower Supply Company Inc. shall immediately issue a credit refund in the amount of the initial charge. Prices and product availability are subject to change without notice.