Return & Exchange Policy
General: All returns must be postmarked no later than 30 days from the original PO date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by Tower Supply Company Inc. and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item without paying the restocking fee. However, the customer will pay the additional balance if any, as well as any shipping and handling charges
Return Shipping Instructions: If applicable, Return via prepaid UPS or USPS mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions to Sales@Towersupplyco.com. Please send all exchanges and returns to Tower Supply Company Inc.
Back Ordered Items: If an item is back ordered, we will notify you via e-mail. Any back ordered shipments scheduled more than 30 days after the initial order date will be notified via email and given the cancellation option.
Filling Back Orders: All Back orders will be filled before new orders when the back ordered items become available.
Product Liability Disclaimer: “No claims, representations or warranties, whether expressed or implied, are made by Tower Supply Company Inc. as to the safety, reliability, durability and performance of any of our companies’ products. Furthermore, our company accepts no liability whatsoever for the safety, reliability, durability and performance of any Tower Supply Company Inc. products.”