Shipping and Returns
Shipping and Handling Charges:
Shipping and handling charges are based on total price of your order. Over sized or heavy items may incur additional shipping costs. This charge may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge for your order prior to billing and shipping. We ship via UPS Ground/Air or US Postal Service in the continental US. Shipments to Alaska & Hawaii and International orders will have an additional shipping cost applied.
Standard Ground Shipments:
Standard Ground Shipping will ship 1-2 days after receipt. Please allow 4-10 business days for delivery of non-back ordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and International Orders.
Next Day/2 Day Air Shipments:
Next Day and 2 Day orders will ship the same day if received before 12:00 pm PST. All orders received after 12:00 pm PST will be shipped the following day. Expedited freight requests must be present on a PO when conveyed to Tower Supply Company LLC. Orders will not be shipped as expedited freight without a formal written request.
Order Cutoff times:
The following guidelines will apply on all orders conveyed to Tower Supply Company LLC for standard products that we maintain in stock. Orders received after 4:00 pm PST will be processed the following day.
Whether a shipment is Prepaid or Collect it is important to sign off on the Delivery Receipt correctly. If there is obvious damage, the DR should be signed as damaged to allow either you or Tower Supply Company LLC to initiate a claim on the carrier. If a shipment appears to have damage but it is not obvious, sign the DR as subject to inspection. If a DR is signed as clear, the ability to file a valid claim will be compromised. Always take pictures of damaged freight and submit to Tower Supply Company LLC accordingly.
Return & Exchange Policy
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges. Include a copy of your packing list with all returns. Original shipping and handling charges are not refundable. Returns must be preauthorized by Tower Supply Company LLC and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error:
Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge.
Return Shipping Instructions:
Return via prepaid UPS or US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return Exchange Instructions:
Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions. Please send all exchanges and returns to Tower Supply Company LLC.
Back Ordered Items:
If an item is back ordered, we will notify you via e-mail. Any back ordered shipments scheduled more than 30 days after the initial order date will be notified via email and given the cancellation option.
Filling Back Orders:
All Back orders will be filled before new orders when the back ordered items become available.